"Ease of use and simplicity for the user"

(Alcatel-Lucent CEO) Pat Russo's recent interview with the FT struck a chord :

"What would you most love to see?" "I'd love to see the communications industry tackle ease of use and simplicity for the user. Phones are actually getting more complex."

It's been said many times before, and reminded me of a quote on Dave Farber's IP list :

"I have always wished that my computer would be as easy to use as my telephone. My wish has come true. I no longer know how to use my telephone" -- Bjarne Stronstrup (originator of C++ programming language)